Refund & Cancellation Policy
Last updated: November 1, 2026
This policy explains how refunds and cancellations work for paid MediCard Pets plans. Payments are processed by Razorpay. Refunds, when approved, are credited back to the original payment method.
1. What you can pay for
- Additional pet — ₹399 per pet, per year (the first pet on any account is free).
- Optional physical QR collar tags — when offered, priced per unit at checkout.
2. Cancellation
You can cancel a paid pet subscription at any time from the app or by emailing support@medicard.co.in. Cancellation stops future renewals; access continues until the end of the paid term.
3. 7-day refund window (digital plans)
You may request a full refund within 7 days of the initial charge for an additional pet subscription, provided the account has not been used for prohibited activity. To request a refund email support@medicard.co.in from the account's registered email with your Razorpay payment ID.
4. After 7 days
Subscription fees are non-refundable after the 7-day window. If we discontinue the service, we will refund the pro-rated remainder of the term.
5. Physical tags
Physical collar tags are custom-printed per pet and therefore non-returnable unless they arrive damaged or incorrect. If your tag arrives damaged, contact us within 7 days of delivery with photos and we will send a free replacement.
6. Processing time
Approved refunds are initiated within 3 business days and typically reflect on your statement within 5–10 business days, depending on your bank / card issuer.
7. Failed & duplicate payments
If money is debited but the subscription is not activated, or a duplicate charge is captured, email us within 15 days. We reconcile with Razorpay and issue the refund automatically.
8. Contact
MAJ Medias — support@medicard.co.in. We respond within 3 business days.